COMMON ISSUES EXPLAINED - PLEASE READ
-Fleet score is not counted if your fleet is on the air during the points calculation update (once per hour) [Exception: Reloaded]
-IPN does not work at lvl 1. Upgrade it to lvl 2) Details: http://www.zorgempire.com/forums/viewto ... 932#p15932
-Colony ship has not transferred any resources although I lost these resources! (Colony ship will use everything they carry to create the colony. The cargo space is meant for deuterium fuel and not for transferring any resources on the new planet.
-Negative Deuterium ? Click on Resources and fix percentages: Your fusion reactor consumes more deuterium than you produce.
-Recyclers to [0:0:0] -> Typo, ignore it.
-Avoid using >> or << or > or < in messages as it will truncate part of the message for security reasons.
-Uploading massive in-game avatar dimensions won't work (ie 2000x2000). Try something smaller.
I lost resources
Most probably you haven't. However, there are cases where this has happened [Exception: RELOADED]. If you are certain you lost resources, you can send an email through http://www.zorgempire.net/contact/ and we will check it for you. Remember to include your username, universe and the transport message as it appeared in your inbox.
Missiles wrong timing!
Check our guide here on how missiles timing works:
viewtopic.php?f=17&t=8459
Battle Simulator
-You cannot put more than 7 digits in the simulator. Use division by 10 or 100 or 1000 or greater when unit count is larger.
-Does not preserve the ticked boxes for plus options.
-Does not preserve resources info
-ACS calculator appears a bit broken in TIE results.
HOW-TO check if a universe is down globally or it is just you
Try this checkup website to see if our pages are up (put http://www.zorgempire.net) at http://www.websitepulse.com/help/testto ... -test.html
If this does not work, then there is a problem which should be taken care of within 15 minutes unless there is a major network breakdown (rare).
If a server is Online BUT you CANNOT access it, then there is probably a local issue of yours. If problem persists, contact us through here http://www.zorgempire.net/contact with your IP in case your IP has been banned by the root servers (In the future we will create a tool where you will be able to check this case). You can always use a proxy server to login and play (you should consider messaging administration though if you do as proxies are known and the
If you experience LAG
1)Click on Start and write cmd (to open the command prompt) at the search/run field.
2)Type tracert zorgempire.net
Then type tracert zorgempire.org
Post the results here: viewtopic.php?f=6&t=11941&p=125847#p125847
Forums Login Problem
IE users may encounter problems. Solve them by going to tools-internet options-security tab-trusted sites icon-sites
then disable server verification (uncheck the box)
then add zorgempire.net and zorgempire.net
Expedition Issues
-You can lose all your fleet.
-You may get a message that you found ships but in reality get none. This happens because you sent too few ships.
-Destroyed fleets will use up a fleet slot till the projected return time.
--------------------------------------------------------------------------------------------------------------------------------------
If you still cannot find your issue here, PLEASE POST by creating a NEW TOPIC. Use the following format:
Here are some guidelines to follow when you post a bug. Remember, the more info you can fill of these, the better.
Bug Title - To give a whereabouts
Universe - Don't forget to include your universe.
Bug Description - Use common language
How to repeat - This is VERY important. If you know how to repeat the bug, let us know.
Time it happened - Approximate will also do
Browser you use
Thank you very much
For critical bugs, please also mail us at http://www.zorgempire.net/contact AFTER you have created the topic. You can also send there any extra info that cannot otherwise be posted here.
If you believe the bug is a case affecting only your account, then you can preferrably SKIP the creation of a topic and email us directly.
-=-=-=-=-=-=-=-=-=-==-=-=-=-=-=-=-=-=-=-=-
How Bugs Thread Works
After you create a topic in bugs report, your topic will be read usually within 8hours at most and in rare occassions (such as holiday seasons) within 24hours. Your topic can get a tag or can remain without one. An administration reply will not come without a reason. This does not mean that your thread has not yet been read.
Topics with no tag - These are OPEN issues and POSSIBLE bugs. If you can find no administration responses, then most probably the issue is being worked on. Usual administration posts in such thread will either inform you of a new status or will request more information. Such issues remain undeleted till they gain one of the three tags.
Tags explained:
[No Bug] - Means that administration has verified that the case has no bug involved. These kind of topics are regularly removed after some days pass.
[Ressolved] - Used to tag reports that worth attention for dev team before deleted. Most of the time they contain workarounds for recently fixed bugs or information for the player. Very close to no bug reports.
[Fixed] - It indicates that the issue described has been fixed from the development team.
[ATTENTION] READ BEFORE YOU POST !!! UPDATED September 2013
#1
Last edited by Zorg on Tue Feb 10, 2009 4:21 pm, edited 3 times in total.
