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Letter of Apology

Posted: Sun Apr 29, 2012 4:11 pm
by Administrator
Hi all,

I would like to apologize in behalf of all Zorg Empire development team for the recent downtime.

The issue has been caused by a failed automatic update in our main database server. Only Standard has been unaffected by this. We will do our best to ensure that this will not happen again. The failure is similar to the one that happened a few days ago (which also had the network problem).

Such problems have been unknown to us for a long time recently and we are much fustrated by this, much alike you.We understand the incovenience this might have caused you. It is mostly bad luck rather than lack of proper organization or part of a general server issue. The bad luck is also greater as it happened in Sunday where our response times to emergencies are not that great.

The 4 hour attack limitation is necessary for those that did not have time to fleet save properly and had to leave. We will also ask in case you catch some after this limitation and for the next 18 hours, to consider the possibility that this person was not able to fleet save properly, before hiting the anihilation button.

Once again our apologies for this.

Re: Letter of Apology

Posted: Sun Apr 29, 2012 4:38 pm
by Crusher
But Massacre its not able to even fs or do anything in massacre and i can stay awake for 4 hours i normally fs and sleep till tomorrow

please advise whst can i do i can only come in about 12 hours and i normally fs for about that time

Re: Letter of Apology

Posted: Sun Apr 29, 2012 4:42 pm
by Zorg
rocksolid wrote:But Massacre its not able to even fs or do anything in massacre and i can stay awake for 4 hours i normally fs and sleep till tomorrow

please advise whst can i do i can only come in about 12 hours and i normally fs for about that time
You should be able to fleet save with a method different of attack. Like ACS defend ?

If you saw a server maintenance message 5 minutes ago, it was a patch we installed in the database and has lasted about 5 seconds.

Re: Letter of Apology

Posted: Sun Apr 29, 2012 4:43 pm
by Sprog
500 Internal Server Error when I tried to f/s aswell (acs attack or defend)

Re: Letter of Apology

Posted: Sun Apr 29, 2012 4:44 pm
by Crusher
I tried as a df which i cannot do it one i could do recyle and already but it will come back and now am not able to do the same

Re: Letter of Apology

Posted: Sun Apr 29, 2012 4:45 pm
by DoctorWho
Also, it's 4 hours with no attack. But since when? (Or when does it ends?)

Re: Letter of Apology

Posted: Sun Apr 29, 2012 4:45 pm
by Crusher
Clicking on All ships and then pressing continue still giving the same error please check.

Re: Letter of Apology

Posted: Sun Apr 29, 2012 4:47 pm
by Crusher
its giving the same error when u click on galaxy and click next , or even when you click on all message and want to delete the reports what should we do and how long have to stay awake?

Re: Letter of Apology

Posted: Sun Apr 29, 2012 4:56 pm
by Zorg
All issues fixed now.

Re: Letter of Apology

Posted: Sun Apr 29, 2012 5:44 pm
by Administrator
Everything seems to be now on track. We issued 4 different patches that will ensure this will not happen again.

Alarm is now over for us which means we are no longer working on game code.
If you spot any further errors, email us at webmaster@zorgempire.net